Need help? Call our helpline. Monday to Friday 9am - 5pm 0300 777 4777
Leave Site

I need help for someone else

Concerned for someone

If you’re a relative or friend who is concerned about someone who has either told you they have been abused, or you suspect abuse, you may feel confused and powerless about what to do.

Watching someone you care about is painful and can leave you feeling helpless. Understanding and working through your own feelings will help you support them.

Be aware that if the abuser becomes aware that you are helping them, they will do everything in their power to stop any contact between you. Unfortunately, they will probably succeed, and your friend / family member will be more isolated.

If you suspect a child or vulnerable adult has been abused, you must report it to either the Police or Children Social Care or Adult Social Care. The Police have specially trained officers who will contact you.

What happens next?

1

Online form

We’ll receive your referral form

2

Contact you safely

We’ll arrange for a professional to contact you at a time and in the way you have asked. We will only contact you if it is safe to do so.

3

Services

We’ll decide which  service is best  placed to give you the best help

4

Confidential support

Our staff will treat anything you say in confidence, unless something you disclose indicates you or someone else is at risk.

You can support someone by

  • Believing them.
  • Listening to them and not asking for details. They may not want to tell you everything that happened.
  • Not asking why the violence or abuse happened.
  • Respecting their decision regarding to report the violence or abuse. It is their decision to make.
  • Being patient and not telling them to forget all about what has happened or to put it in the past.
  • Allowing them to demonstrate their feelings by crying if that is what they need to do, even if their crying might upset you.
young person using a tablet

Children’s Mental Health Week 2021

February 11th, 2021

Children’s Mental Health Week 2021 From 1-7 February, 2021, Children’s Mental Health Week will be exploring the theme Express Yourself. Expressing yourself is about finding ways to share feelings, thoughts, or ideas through creativity. This could be through art, music, writing and poetry, dance and drama, photography and film, and doing activities that make you […]

Find out more

January 2021 update

January 27th, 2021

Message to supporters from  Lyn Gooding First Light CEO Welcome to our first newsletter of 2021. I have to be honest the year has not had the best of starts for so many reasons. Tighter restrictions on mixing over Christmas and New Year followed by a third national lockdown brought with it a 50% + increase […]

Find out more

Christmas opening hours

December 8th, 2020

Please note our Christmas opening hours for 2020: Thursday 24th December 2020 – Christmas Eve 09:00 – 14:00 Friday 25th December 2020 – Christmas Day CLOSED Saturday 26th December 2020 – Boxing Day CLOSED Sunday 27th December 2020 CLOSED Monday 28th December 2020 – Bank Holiday CLOSED Tuesday 29th December 2020 10:00 – 14:00 Wednesday […]

Find out more

Funded by:

In partnership with: