Need help? Call our helpline. Monday to Friday 9am - 9pm, Saturday 9am - 5pm 0300 777 4777
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I need help

Emergency help

If you are in danger, please dial 999 immediately.

The Police have a system in place called Silent Solutions, which helps callers, such as domestic abuse victims, who cannot speak to an operator.

If you have not been able to signal that your call is an emergency by coughing after dialling 999, you will be put through to the operator.

If you are in danger, you will be asked to dial “55”, otherwise the call will be terminated.

In a non-emergency ring 101.

Our helpline

If you call our helpline, a member of the team can guide you through to the right support for you. Call us on

0300 777 4777

Online referral

You can also complete an online form to let us know you need help, and we will get in touch at a time that is safe to do so.

Click here to

Make an online referral

What happens next?

1

Online form

We’ll receive your referral form

2

Contact you safely

We’ll arrange for a professional to contact you at a time and in the way you have asked. We will only contact you if it is safe to do so.

3

Services

We’ll decide which service is best placed to give you the best help

4

Confidential support

Our staff will treat anything you say in confidence, unless something you disclose indicates you or someone else is at risk.

Here for you

Safer Futures offers an integrated service across Cornwall and the Isles of Scilly for people of all ages. We have a number of different programmes for different stages of your journey. The Safer Futures Helpline is a single point of contact for people wanting to access our services. The helpline team are trained to take domestic abuse and sexual violence calls and quickly assess what help you need. They carry out risk assessments and prepare support safety plans that are tailored to you. They can also put you in touch with other agencies who can support you if our services aren’t suitable.

The helpline is staffed between 09:00-17:00 on Mondays to Fridays.

Out of hours you can email [email protected] us or call the National Domestic Abuse Helpline on 0808 2000 247

September 2021 Update

September 14th, 2021

Message to supporters from  Lyn Gooding First Light Chief Executive Dear supporter, It has been a while since our last newsletter and so I wanted to share with you some of the things that have been happening. Sadly, we have seen another increase in demand for our services over the past year, no doubt in part due […]

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May 2021 update

June 2nd, 2021

Message to supporters from  Lyn Gooding First Light CEO Dear supporter I thought I would take this opportunity to provide an insight into First Light over the last twelve months. Having to navigate a global pandemic whilst also trying to maintain services at a particularly crucial time has been far from easy. But despite all that, […]

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young person using a tablet

Children’s Mental Health Week 2021

February 11th, 2021

Children’s Mental Health Week 2021 From 1-7 February, 2021, Children’s Mental Health Week will be exploring the theme Express Yourself. Expressing yourself is about finding ways to share feelings, thoughts, or ideas through creativity. This could be through art, music, writing and poetry, dance and drama, photography and film, and doing activities that make you […]

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IDVA talking to a woman

Abusive relationship?

February 18th, 2019

Everyone has arguments and disagreements with their partners, family members and others close to them from time to time. We all do things at times we regret which can cause unhappiness to those we care about. But if this begins to form a consistent pattern, then it is an indication of domestic abuse. Do you […]

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man looking into the distance

Digital abuse & stalking

March 4th, 2019

Technology is a wonderful tool for finding out information, advice and building social networks. However, it can also be used to abuse. Digital abuse can include: Monitoring your social media or emails, Sending abusive or threatening messages Using GPS locators or spyware Intimate image abuse There are a number of steps you can take to […]

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IDVA talking to a woman

Risk assessment

March 4th, 2019

When someone is experiencing domestic abuse, it’s vital to make an accurate and fast assessment of the danger they’re in, so they can get the right help as quickly as possible. Our DASH risk assessment is a tried and tested way to understand a persons risk. DASH stands for domestic abuse, stalking and ‘honour’-based violence. The […]

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