Need help? Call our helpline. Monday to Friday 9am - 5pm 0300 777 4777
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I need help

Emergency help

If you are in danger, please dial 999 immediately.

The Police have a system in place called Silent Solutions, which helps callers, such as domestic abuse victims, who cannot speak to an operator.

If you have not been able to signal that your call is an emergency by coughing after dialling 999, you will be put through to the operator.

If you are in danger, you will be asked to dial “55”, otherwise the call will be terminated.

In a non-emergency ring 101.

Our helpline

If you call our helpline, a member of the team can guide you through to the right support for you. Call us on

0300 777 4777

Online referral

You can also complete an online form to let us know you need help, and we will get in touch at a time that is safe to do so.

Click here to

Make an online referral

What happens next?

1

Online form

We’ll receive your referral form

2

Contact you safely

We’ll arrange for a professional to contact you at a time and in the way you have asked. We will only contact you if it is safe to do so.

3

Services

We’ll decide which service is best placed to give you the best help

4

Confidential support

Our staff will treat anything you say in confidence, unless something you disclose indicates you or someone else is at risk.

Here for you

Safer Futures offers an integrated service across Cornwall and the Isles of Scilly for people of all ages. We have a number of different programmes for different stages of your journey. The Safer Futures Helpline is a single point of contact for people wanting to access our services. The helpline team are trained to take domestic abuse and sexual violence calls and quickly assess what help you need. They carry out risk assessments and prepare support safety plans that are tailored to you. They can also put you in touch with other agencies who can support you if our services aren’t suitable.

The helpline is staffed between 09:00-17:00 on Mondays to Fridays.

Out of hours you can email [email protected] us or call the National Domestic Abuse Helpline on 0808 2000 247

women affected by domestic abuse

Domestic Abuse Safeguarding Car trial starts in Cornwall

October 21st, 2020

Domestic Abuse Safeguarding Car trial starts in Cornwall Devon & Cornwall Police have partnered with First Light and have begun trialling a new approach to enhance support for the most high-risk domestic abuse victims across Cornwall The dedicated unmarked vehicle will see an Independent Domestic Violence Advisor (IDVA) and a plain clothes police officer deployed […]

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We are hiring!!!

October 20th, 2020

We are recruiting for our Helpline Response Team! Visit firstlight.org.uk/job-vacancies for more information and to apply

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woman looking at the future

Guide for professionals

July 14th, 2020

Social Care Institute for Excellence have developed a quick guide with Respect and SafeLives to provide practical ideas for social care professionals about the impact on domestic violence and abuse as lockdown eases. Click here to read. For information for professionals here.

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IDVA talking to a woman

Abusive relationship?

February 18th, 2019

Everyone has arguments and disagreements with their partners, family members and others close to them from time to time. We all do things at times we regret which can cause unhappiness to those we care about. But if this begins to form a consistent pattern, then it is an indication of domestic abuse. Do you […]

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man looking into the distance

Digital abuse & stalking

March 4th, 2019

Technology is a wonderful tool for finding out information, advice and building social networks. However, it can also be used to abuse. Digital abuse can include: Monitoring your social media or emails, Sending abusive or threatening messages Using GPS locators or spyware Intimate image abuse There are a number of steps you can take to […]

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IDVA talking to a woman

Risk assessment

March 4th, 2019

When someone is experiencing domestic abuse, it’s vital to make an accurate and fast assessment of the danger they’re in, so they can get the right help as quickly as possible. Our DASH risk assessment is a tried and tested way to understand a persons risk. DASH stands for domestic abuse, stalking and ‘honour’-based violence. The […]

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