Need help? Call our helpline. Monday to Friday 9am - 9pm, Saturday 9am - 5pm 0300 777 4777
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Helpline response team

About The Helpline

If you think you may be in an abusive relationship you can call our helpline on 0300 777 4 777. We are here Monday to Friday 09:00 – 21:00 and Saturday 09:00 – 17:00. If you are in danger, call 999.

If we can’t answer your call, please leave a message with your name and a safe contact number or email address. We will call you back from a withheld number, so please look out for this.

Our helpline workers will give you support, advice and information. And, where appropriate, will carry out a risk assessment and complete safety planning with you. We can direct you to other Safer Futures services, and let you know about other local and national organisations which may be able to help you.

We are currently experiencing an unprecedented demand for our services. We encourage anyone who needs support to contact us. We will respond as quickly as we can, but we understand that this may not be as quickly as you’d like. Please be patient. We will contact you.

We respond to referrals made directly by clients or professional services and offer information, guidance and support to people currently experiencing domestic abuse and those who have experienced abuse in the past. This can range from providing basic domestic abuse awareness to very specific needs-led information.

The helpline is a gateway to specialist programmes and provides a single point of contact for services, users and referring professionals. The team are trained to take domestic abuse and sexual violence enquiries and quickly assess the risks and support needs presented by clients. They carry out risk assessments and prepare support safety plans for each eligible victim. The team signpost people who are not eligible for the service to other agencies for support.

Based on the findings from the risk assessment tools, staff can make an internal service request to enable clients to access the most suitable programme to meet their needs within the integrated service. Service Case Coordinators provide continuity of support to all clients who are waiting to access a programme and who are not currently assigned a front-line worker.

It is important to fully understand the risks that a client is facing so that we can help them access the safest and most protective measures available. To achieve this, we use domestic abuse and sexual violence risk assessment tools. Where an escalation of risk is identified, a referral to an Independent Domestic Violence Advisor (IDVA) or Independent Sexual Violence Advisor (ISVA) is made. Staff also make Safeguarding referrals where risks that have been identified.

How to refer a client if you are a professional

You need to make an online referral.


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